Maintenance and Repair Software
From Repair Request to Resolved
Take tenant repair requests, send work orders to your vendors and track each repair in one place. Hemlane's Essential and Complete plans add Repair Coordination, a team that takes tenant requests with 24/7 emergency support.
4.8 ★
Capterra and Software Advice from 227 reviews
2026
Capterra Shortlist and Software Advice front runner
A-
BBB rating Accredited Business
$1.8B
Payments processed through Hemlane
50
available states, serviceable nationwide
Get 24/7 repair coordination without the late night phone calls
Resolve Repairs 2x Faster
Get maintenance issues handled quickly, without the back-and-forth.
Expert Help. Anytime.
Connect with trusted, licensed service professionals 24/7 with our 5-star vetted network.
Fix More. Dispatch Less.
Resolve common maintenance issues instantly with smart troubleshooting with our repair coordination & maintenance team, no technician required.
Why Hemlane
Why landlords and property managers choose Hemlane for repairs
Hemlane is property management software for landlords, property managers, real estate agents and brokerages. Its maintenance tools cover each part of a repair, including the tenant's request, the work order and the finished job
01
Track each repair until the job is done
What you need
Know where each repair stands.
With Hemlane
Hemlane lets you set appointment times, confirm with contractors, get notified of changes and see each request's status in real time.
02
Your vendors, organized in one place
What you need
A list of your go-to contractors and their rates.
With Hemlane
Keep each local vendor's contact info, invoices, pricing, qualifications and notes in Hemlane.
03
Vendors get job details by text and email
What you need
A way to get each job to the right contractor.
With Hemlane
Vendors get a text and email with the job details, and you can message them directly in Hemlane.
04
Tenants submit repair requests online
What you need
Requests that arrive with the details a vendor needs.
With Hemlane
Tenants describe the issue, upload photos and set the urgency in Hemlane's online portal.
05
24/7 help with tenant requests
What you need
Someone to take tenant repair requests at night and on weekends.
With Hemlane
With Repair Coordination, a 24/7 team of trained repair experts takes your tenants' requests.
06
You set the repair budget
What you need
A repair over your limit waits for your OK.
With Hemlane
On the Complete plan, you set a price threshold. If a quote goes over it, Hemlane waits for your green light.
Built for you
Does this sound like you?
If any of these sound familiar, here's how Hemlane helps.
Tenants text me about repairs late at night.
Hemlane's 24/7 Repair Coordination team can take those requests for you.
Tenants send me vague repair texts.
Hemlane's request portal asks tenants for photos and details up front.
I don't know a plumber near my rental.
On the Complete plan, use Hemlane's vetted repair network, where it's available.
I don't want to handle vendor payments myself.
With Repair Coordination, Hemlane's specialists help pay your vendors.
I pay for visits that turn out to be simple fixes.
Repair coordinators troubleshoot with your tenant first to see if a service call is needed.
I never hear whether the repair got done.
With Repair Coordination, you and your tenant both get status updates.
I find out about repairs too late.
Hemlane sends you an alert when a tenant submits a repair request.
My vendor goes quiet after I send the job.
You see real time updates from your service professionals in Hemlane.
Repair updates are scattered across texts and emails.
Message tenants and service pros from one dashboard.
Hemlane Maintenance & Repair
Hemlane maintenance and repair features for requests, vendors and invoices
Tenants submit requests with photos. You assign the job to a vendor and see status updates from the vendor in Hemlane.
01
Work order assignment
Use it when
A tenant reports a problem
You know which vendor to call
You want the job details in writing
02
Messages with tenants and service pros
Use it when
A tenant asks for an update
A vendor has a question about the job
You need to reach a tenant about access
03
Guided tenant requests
Use it when
Tenants describe problems differently
You need photos before you call a vendor
You manage a rental from out of town
04
Repair Coordination (Essential and Complete plans)
Use it when
You can't take repair calls yourself
A request might be a quick fix
You want someone to contact vendors for you
05
Vetted repair network (Complete plan)
The Complete plan lets you use Hemlane's vetted repair network for handiwork, electrical, plumbing, appliance repair and HVAC, where available. In towns under 100,000 people or more than 20 miles from a metro area, check with the Hemlane team to see if the Essential plan is a better fit.
Use it when
You don't have a vendor list yet
Your regular vendor is booked
You need an HVAC or appliance pro
06
Repair invoices and vendor payments
With Repair Coordination, Hemlane's specialists help with accounting and pay your vendors with no markups. Compare plans, or read about Hemlane accounting.
Use it when
You've picked an applicant and need a lease signed
The new tenant wants to pay rent online
You want leasing and books in one account
07
Repairs for the rentals you manage
For property managers with Repair Coordination, Hemlane dispatches vendors and pays from your client's bank account using your pre-approved thresholds or your client's additional approval. For real estate agents, Hemlane pays for repairs directly from your client's bank account.
Use it when
A plumber needs to be paid
A turnover needs a vendor paid
You want your bank details kept private
See how Hemlane handles repairs on your rentals
Get started, or book a demo first.
Who's it for
Hemlane repairs by portfolio size
Hemlane's repair tools cover rentals you own and rentals you manage for clients.
Rental units managed
Your own rentals
Owners, self-managing landlords and investors
Repair Coordination follows your instructions. On the Complete plan, it also follows your repair price thresholds.
- You set the repair budget
Client rentals
Real Estate Agents
Hemlane pays for repairs on client rentals from your client's bank account.
- Repairs paid from your client's account
Rentals you manage
Property Managers
A trained team takes tenant repair requests for you.
- 24/7 Repair Coordination
Your agents' client rentals
Real estate brokerages
Hemlane's Repair Coordination team takes requests for your agents' client rentals.
- Repairs for your agents' client rentals
Up to 2000 units
Large property managers and brokerages
Including portfolios of 1,000+ doors. Hemlane keeps each local vendor's contact info, invoices, pricing, qualifications and notes in one place.
- Unlimited users on paid plans
- Vendors need no log-in
More repair tools in Hemlane
- Work order assignment
- Guided tenant requests
- Messages with tenants and service pros
- Vendor list
- Repair invoices and vendor payments
- Vetted repair network (Complete plan)
Talk to Hemlane about repairs on your rentals.
COMPARE FEATURES
Hemlane maintenance and repair features at a glance
Request, work order, vendor and status tools start on the Basic plan. Repair Coordination is on the Essential and Complete plans.
Feature
Why it matters
What you get with Hemlane
Payments
Requests and work orders
Tenant repair requests
Online portal: description, photos, urgency
Work orders
A job needs a vendor
Assign repair requests to vendors
Scheduling and status
Tenants and owners ask when
Appointment times and real time status
Vendors and Repair Coordination
Vendor access
Contractors work from text and email
Job details by text and email, no log-in needed
Vendor records
Rates and notes in one place
Contact info, invoices, pricing, qualifications, notes
24/7 Repair Coordination
Problems happen after hours
A trained team takes tenant requests 24/7 (Essential and Complete plans)
Vetted repair network
You may not have a vendor list
Handiwork, electrical, plumbing, appliance repair, HVAC, where available (Complete plan)
Repair invoices
Fees add up across repairs
Invoicing and payment for repairs with no markups (Essential and Complete plans)
Hemlane maintenance and repair features. Pricing at https://www.hemlane.com/pricing/
Get 24/7 repair coordination without the 2 am late night phone calls.
Explore the platform or a book a demo with a member from our team to learn more.
The Hemlane Platform
Software and services all-in-one platform
Explore more features and see how Hemlane helps you find and place tenants faster, automate your rentals, and provide 24/7 repair coordination.
Rental Advertising
Advertise to top premium listing websites, using AI listing descriptions and a click of the button.
Online Rent Collection
$0 ACH fees. 100% of late fees go directly to you. Automated reminders and multiple payment options keep rent coming in on time.
24/7 Repair Coordination
Get a dedicated rental assistant who takes maintenance calls, troubleshoots issues, schedules vendors, and reports back. You stop taking 2 AM calls.
Eviction Shield
Late-fee notices, lease compliance reviews, and pre-mediation support stopping delinquencies before they ever reach a courtroom.
Tenant Placement
Work with our tenant placement team to lease your rental faster. Access self-guided tours or connect with an agent.
Accounting & Financial Tracking
Owner statements, expense tracking, year-end tax prep, and portfolio dashboards. One login replaces five vendor relationships.
Long-term rentals, under control.
Whether you’re an owner, property manager, real estate agent, or brokerage, Hemlane provides a professional, stress-free way to manage your rentals with AI and real human support.
“Their team is consistently responsive—whether it’s handling tenant maintenance requests or assisting us directly, they move fast and communicate clearly. What really sets Hemlane apart is the tech.”
Zach S., Owner
Braddock Investment Group
“Hemlane has consistently demonstrated exceptional customer service, prompt responsiveness, and efficient issue resolution, making them a standout choice for property management.”
Carla A., Owner
★★★★★
★★★★★
★★★★★
Related Resources
Resource Center & Blogs
Explore more features and see how Hemlane helps you find and place tenants faster, automate your rentals, and provide 24/7 repair coordination.
How Property Management Software Coordinates Repairs Without a Maintenance Team
A vetted vendor network isn't what makes repairs faster — availability and consistency are. Here's how coordination software (not a maintenance crew) gets a leaky faucet fixed in 10 days instead of 14.
The Property Management Software That Handles Repairs, Leasing, and Evictions for You
Most landlords juggle a handyman, a leasing agent, and an attorney separately. Here's what changes when repairs, leasing, and eviction mediation route through one team instead — including why Shield cases resolve in 6 days versus 48."
Hemlane's Coordinated Repairs Resolve Tenant Issues 31% Faster
Hemlane-coordinated repairs closed in 10 days median — 31% faster than self-managed on the same platform. Here's what drove the gap across 193,000+ requests.
Answers to your questions
Get Started with Hemlane
Manage rental repairs with Hemlane
Get started, or book a demo to see how repairs work in Hemlane.
